Services

• Inbound Services: 24/7/365 live telephone answering service, email support, and chat support for: 
Employee Call-Offs, Customer Service, Reservations, E-commerce Transactions, Retail Order Taking, Surveys, Tech Support, Help Desk, Loyalty Programs, and more.
• Dedicated Agents: A dedicated team of call center agents focus on our clients. IPN manages the details from hiring and training to scheduling and compensation. 

• Inbound Sales: Each call, chat, and email is an opportunity to increase sales. IPN’s team of dedicated agents help maximize our clients’ investment through cross-selling, upselling, and order management. 


• Lead Generation: IPN offers Lead Qualification and Lead Management as part of our call center solution. 


• Lead Capturing: Actively engage customers by offering online options to capture leads (click to call). Follow-up on purchases with outbound tools. 


• Customer Relationship Management (CRM): Innovative processes enable portability, flexibility, and enhanced customer communication.